At Lezara it is our goal to provide all of our clients with high quality services and timely appointments. We kindly ask that you be responsible for keeping track of your appointment time and date. We will phone and or email you with an appointment reminder one week and 48 hours in advance of the date of your scheduled service. Our 48-hour cancellation policy is explained below. When you make an appointment with us you are accepting the conditions of our cancellation policy and will require a credit card to book.
We are an appointment based clinic and therefore cancellations made less than 48-hours prior and no shows will result in a charge of $100.00. The fee is a preauthorization that will be refunded back to you if you choose not to proceed with any products or services we offer. If you choose to proceed with treatment the booking fee will be credited back to you and applied to the first product or procedure cost.
Please arrive 15 minutes prior to your treatment time. This will give you plenty of time to check in, use the restroom and fill out necessary forms. Arriving late for your appointment will take away from your valuable treatment time as each session will be finished on-time as a courtesy to the next client.
We do understand that sometimes being late is outside of your control. Please contact us when possible to advise us of your estimated arrival time. We will always do our very best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Arriving late for the treatment to be performed you will incur the late/no show fee.
We look forward to seeing you at your next appointment!